Zurich Kotak General Insurance Shares Procedure to Obtain Duplicate Copy of Your Car Insurance Documents

April 09, 2025 - Zurich Kotak General Insurance, a trusted name for insurance solutions, remains committed to simplifying policy management for vehicle owners. Losing a critical document like car insurance can create many roadblocks when filing claims, renewing policies, or presenting proof during official inspections. As per the Motor Vehicle, (Amendment) Bill 2016, it is mandatory for every four-wheeler owner to keep a valid and up-to-date insurance policy document. Being non-compliant with this can result in legal issues that can lead to a penalty of ₹2,000 or more. 

Despite the critical nature of this, many policyholders are unaware of how it can be seamlessly replaced with duplicate ones. Understanding the nuances of document retrieval, Zurich Kotak General Insurance shares the right procedures to obtain a duplicate copy of your car insurance documents. We have outlined the step-by-step guide that ensures the policy remains uninterrupted and you can maintain compliance with regulatory mandates.

Why Your Car Insurance Documents Are Essential

Your car insurance documents serve as official proof of your policy and overall coverage details. This legal document is a binding factor between you and your insurer. As previously highlighted, processing claims can get more challenging with no document in hand, potentially leading to denials. The document covers details around your policy coverage, exclusions, Insured Declared Value (IDV), add-on covers, premium details, and terms of claims settlement. Carrying at least a duplicate copy of your insurance document is crucial to avoid legal repercussions from your end. Zurich Kotak General Insurance provides a streamlined process to receive a duplicate insurance document through online mode.

Obtaining a Duplicate Car Insurance Policy: The Offline Method

Step 1: File a Police Complaint

The first step is to file a First Information Report (FIR) at your nearest police station if you have lost your car insurance documents. This is mainly an official record of the loss, and it is also a necessary legal step in securing a duplicate copy. 

Step 2: Submit an Application to Zurich Kotak General Insurance

Once your FIR is done, you can submit a formal application to Zurich Kotak General Insurance requesting a duplicate copy of the same policy. The application will typically include details such as policy number, vehicle registration number, personal information and a brief explanation of your request. 

Step 3: Provide an Indemnity Bond

As a part of the security process, an indemnity bond must be given. This legal document can duly confirm that you are a rightful policyholder and ready to accept full responsibility for any dispute arising from the issuance of the duplicate car insurance copy. It is usually signed by two witnesses.

Step 4: Pay the Necessary Charges

Depending on the policy terms, a nominal fee may be required to process. You can also reach out to Zurich Kotak General Insurance’s customer service team. Finally, you will be issued a duplicate copy of your policy document. 

Obtaining a Duplicate Car Insurance Document: The Online Method

1. Duplicate Documents from the Insurer Portal

Zurich Kotak General Insurance ensures that policyholders can access their policy documents anytime. Our user-friendly website allows quick retrieval through a seamless process:

• Visit the Zurich Kotak General Insurance website and navigate the "Download Policy Copy" section.

• Enter your details such as your policy number, registered mobile number, or email address.

• Verify your identity via an OTP (One-Time Password) sent to your registered mobile number or email.

• Download your policy document instantly, ensuring uninterrupted access to your insurance details.

2. Contact Customer Care for Assistance

For those who prefer personalized support, Zurich Kotak General Insurance provides a dedicated customer care helpline to facilitate duplicate document requests:

• Call our toll-free number 1800 266 4545 and request a duplicate policy copy.

• Submit a written request via email or postal mail, specifying the policy number and the reason for requesting a duplicate copy.

• File an affidavit (if required), confirming the loss or damage of the original policy.

• Pay a nominal fee (if applicable), based on policy terms and conditions.

• Receive your duplicate policy copy, either via email or physical mail, as per your preference.

3. Additional Recommendations for Policyholders

Zurich Kotak General Insurance encourages policyholders to take proactive measures for uninterrupted policy access:

• Keep a digital copy: Store your car insurance policy on your phone or cloud storage for quick retrieval.

• Check your email inbox: Zurich Kotak General Insurance often sends policy documents via email at the time of issuance.

• File an FIR (if lost): If your original policy document is lost, filing a First Information Report (FIR) can help avoid complications.

• Notify the insurer immediately: Prompt communication helps expedite the retrieval process and ensures continued coverage.

Why Choose Zurich Kotak General Insurance for Car Insurance?

You need to rely on insurers that can offer you comprehensive support even when there’s a documented loss. With Zurich Kotak General Insurance, you can be rest assured knowing that a streamlined and hassle-free replacement process is available.  Beyond providing a car insurance policy for third-party liability and own damages, we also seek to enhance digital accessibility to simplify the policy management process. The real advantage is when:

• You quickly access policy documents & downloads with no waiting time.

• You can avail yourself of round-the-clock assistance to resolve queries.

• There’s no need for physical documentation when the process is paperless.

• Policyholders can opt for various add-ons alongside their existing insurance.

Zurich Kotak General Insurance Company (India) Limited (Formerly known as Kotak Mahindra General Insurance Company Limited)

Zurich Kotak General Insurance Company (India) Limited is a 70:30 joint venture between Zurich Insurance Group and Kotak Mahindra Bank. The Company its new name ‘’Zurich Kotak General Insurance Company (India) Limited’’ in the month of August 2024, following Zurich Insurance Group’s 70% acquisition in Kotak Mahindra General Insurance Company Limited. It is the youngest and one of the fastest growing non-life insurance franchises in India.

Kotak General Insurance was established in 2015 to service the growing non-life insurance segment in India. The company aims to cater to a wide range of customer segments & geographies offering an array of non-life insurance products like Motor, Health, Home etc. As a practice, the company seeks to provide a differentiated value proposition through customized products and services leveraging state of art technology and digital infrastructure.