Indian Railway: Now Tickets Can Be Booked Without An IRCTC Password, And No Train Will Be Missed

Indian Railway: If you want to track every movement of the train sitting at home, then now you will be able to easily track every movement of the train sitting at home and neither will your train be missed. For this, the Ministry of Railways says that the Indian Railways, in collaboration with ISRO, is installing a Real-time Train Information System (RTIS), which will track train movement at stations including arrival and departure and run-through on locomotives. Will automatically track the time. The Ministry said that the Real Time Train Information System (RTIS) developed in collaboration with ISRO is being installed on locomotives for automatic acquisition of train movement timings at stations, including arrival and departure or run-through. These are automatically allotted in the Control Office Application (COA) system from the control charts of those trains. The ministry said that RTIS will also provide mid-section updates with a duration of 30 seconds.

It added that Train Control can now more closely track the location and speed of an RTIS-enabled locomotive/train without any human intervention. RTIS devices for 2,700 locomotives have been installed in 21 electric loco sheds. As part of the second phase rollout, 6,000 more locomotives will be covered in 50 loco sheds using ISRO's SATCOM hub. The ministry said that at present the GPS feeds from around 6,500 locomotives (RTIS and REMMLOT) are being fed directly to the Control Office Application (COA). This has enabled automatic charting of trains through COA and NTES integration and real-time information flow to passengers.

Good response from train passengers

A senior IRCTC official says that the newly launched chatbot of Indian Railway Catering and Tourism Corporation Limited (IRCTC) is getting a good response from train passengers during its beta launch as more than 1 billion people have used it. The new conversational and convenient facility for booking railway tickets enables customers to interact with the system through voice, chat, and click-based systems. Also, the system does not require any password and is based on One Time Password (OTP).

Customers will be able to book tickets through conversation

Leveraging new age technologies in our constant endeavor to enhance the customer experience we are taking a giant leap today, travelers now interact in ways by leveraging our AI Virtual Assistant, AskDISHA 2.0, powered by Conover You can book your train ticket. Conversational AI platform used by over 1 billion users. The enhanced virtual assistant, AskDISHA 2.0 includes many features like booking tickets, checking PNR status, canceling tickets, changing boarding stations, checking refund status, and answering queries like tatkal timings.

Customers will be able to book tickets without a password

The official says that for the first time users can book tickets without knowing their IRCTC password, it will be possible with just one OTP. AskDISHA 2.0 has also proved to be a very effective tool and addition to voice booking and will make it even easier for travelers to plan their trips. Along with this, it was also estimated that at least 25 percent of customers can switch to this option in the future. The new avatar of IRCTC Chatbot AskDISHA 2.0 aims to help customers get authentic, accurate, and quick answers to their queries. This will not only save time but also enhance the experience of the customers. Along with this, it will also help them to do transactions in real-time.