'AI cannot replace pilots', claim - change in methods is possible only with new technology

Artificial intelligence is currently spreading rapidly across all fields. Regarding Artificial Intelligence (AI), airlines have stated that it will not replace pilots in the future, but aviation industry experts believe that new technology is rapidly changing the way they conduct business. Julie Pozzi, Head of Data Science and AI at Air France-KLM, described data and AI as a powerful tool for the aviation industry.

Airline executives attended an annual global summit in the United Arab Emirates on Monday. At this conference, there was a discussion about future AI projects. Aviation companies have long had to deal with low lakh margins, but AI can help them increase productivity.

"AI is really helpful in getting the right information to the right people as quickly as possible," said Jeffrey Weston, principal airline industry consultant at US-based firm Bain & Company. Air France-KLM is doing just that, with more than 40 projects using generative artificial intelligence. Among the French-Dutch company's plans is a tool that answers customers in 85 different languages. It will be installed on Air France agents' tablets and implemented at Paris Charles de Gaulle Airport by 2025.

The airport's operator, Groupe ADP, has launched several AI initiatives in collaboration with startups, including Ellobrain, which uses voice recognition to answer phone calls at the airport. The initiative has seen a drop in the number of unanswered phone calls, with the number of unanswered calls now down from 50 percent to 10 percent.